Social Networking: Expanding Beyond the Youth Market and into Business - a podcast with Dotster’s Catherine Brown

Written by Paul Dunay on August 20, 2008 – 11:34 am -

Starting up a social network to support any business can be a challenge. These days it seems that there are a variety of new social networks popping up all over. To that end I have heard a new acronym YASN (Yet Another Social Network)!

But to fill this demand many new social network software’s and asp’s are being created to fill the business need. Recently Dotster introduced a new product for not only their clients but of clients beyond their control.

The idea that Social Networking is moving beyond the youth market to business isn’t new but the idea is how and what are people doing to get them to join and what content are they providing to keep them engaged.

Listen to Catherine’s ideas on how to get your own community going as well as keep them coming back for more.

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About Catherine

Catherine Brown, Director of Enterprise Social Networking, Dotster, Inc., has over 14 years experience in marketing and product promotions and has a successful track record at both large and small firms. At Calista, an IP Telephony start-up, she was part of an executive team that took the company to acquisition by Cisco. While at Cisco, she managed major product launches and million dollar promotional campaigns, worked on a company-wide website redesign and started a web analytics program. She has also been an entrepreneur. Catherine has a BA from Stanford, an MBA from UC Berkeley, and has lived in Europe and Latin America (she speaks both French and Spanish).

 
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For Social Media, Reach is found in the Long Tail!

Written by Paul Dunay on August 6, 2008 – 9:15 am -

long tail in blogging

When it comes to Social Media there has been tons of talk about those few influencers who are able to spread your message like wild fire. But finding those few influencers has been the proverbial challenge.

Several good books have been written about this topic by some really smart people. But when doing some data mining on my blog using a new tool called SM2 from Techrigy (special thanks to them for helping me get trained on this tool), I noted that the far reaching impact of my blog is found in the proverbial Long Tail. (see graphic below)

What this says is that the conversation about topics on my blog and where they are occurring is coming from the long tail (dang it, that Chris Anderson is right again!)

So what I think this means is that exclusively looking for reach with your social media initiatives by targeting a selected few influencers is a flawed concept (sorry Ed Keller from WOMMA). To me this graph says it needs to also contain a component that delivers adoption (ie Reach) through the Long Tail of bloggers out there.

The bottom line is Social Media is fluid so you might as well go with the flow!


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Posted in community marketing, conversational marketing, marketing 2.0 | 1 Comment »

Searching Communities and Forums – a podcast with Twing

Written by Paul Dunay on July 23, 2008 – 3:27 pm -

Twing.com, a property of Accoona Corp., is a free service that aims to help users search for opinions, information, and conversations that match their particular interest—however obscure that particular interest may be. The site encourages users to get in on the conversation by enabling them to find communities relevant to their interests.

While blogs and social media have become increasingly common - discussions occurring on message boards and within forums aren’t usually surfaced by traditional search engines. This kind of web content is multiplying rapidly and you are going to need something dedicated to getting to the content underneath.

So I interviewed Scott Germaise the director of product management for Twing to find out how we should be using this great new tool for your reputation monitoring efforts.

About Scott

Scott is currently the Director of Product Management at Twing.com, a vertical search engine for searching and discovering communities. I’ve been in the online biz since the early days at Prodigy, was a co-founder and VP, Information Architecture at About.com, worked for or on other community sites such as ClubMom.com.

 
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Unleash your Community on the Election!

Written by Paul Dunay on June 9, 2008 – 10:49 am -

presidential topIMG2

One of my most trusted friends and mentors recently joined a very intriguing company called – SuccessFactors (stock symbol SFSF). They specialize in HR software with a SaaS product that is second to none in the market.

From a marketing and social media perspective several things about this company got my attention and my envy as a marketer.

First was the clear communications from the top down. The CEO Lars Dalgaard uses email to the entire company much like an internal blog at all hours of the day reporting back on things like successful client meetings and other interesting findings. Best of all it creates an open dialog with the entire company and builds an internal sense of community and esprit d’ corp.

Next was the sheer amount of new client wins that are coming out of this company. I monitor their RSS feed and every time I turn around they are pumping out press releases with another new client name in it. Kudos to the communications department and the sales team for making that happen!

But what really got my attention was how they unleashed their own internal community on rating and ranking each of the Presidential Candidates by 10 different competencies and published it on their public website. This is a fabulous example of demonstrating your product and its possibilities by connecting it to something that everyone is interested in.

So when last I checked here was the tally…

  1. Budgets/Cost Controls – Vote McCain
  2. Communication – Vote Obama
  3. Decision Making/Judgement – Vote Obama
  4. Dependability – Vote Obama
  5. Global Perspective – Vote McCain
  6. Integrity/Ethics – Vote Obama
  7. Listening Skills – Vote Obama
  8. Leadership – Vote Obama
  9. Managing Conflict – Vote Obama
  10. Planning – Vote Obama

Overall Winner - Obama

Sorry Hillary but I guess you already knew that!


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Posted in community marketing, marketing 2.0 | 2 Comments »
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